Welcome to the CRM Blog. CRM (Customer Relationship Management) is a term which has had different meanings over the last few years. Some say that its all a waste of time, while others say that businesses can’t operate without it. I would say that most big businesses know where they stand in regards to CRM, so this site is not going to be aimed at them. Mainly I want to provide a helpful CRM resource for small businesses and non-profit organisations. We’ll see how it turns out!