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I recently noticed that one of the top search results in Google for CRM is Wikipedia.
Disregarding the Wikipedia story for a moment, the first paragraph states:
However, CRM is not a technology itself, but rather a holistic approach to an organisation’s philosophy, placing the emphasis firmly on the customer.
The part that I’m noting in particular is […]
Now that I’ve joined you all in running my own business, I’m realising a few things about CRM. The one that stands out the most at the moment is implementing a CRM system in your business. Recently, for one of our businesses, Go Go Gadget, we have noticed some issues in the performance […]
There looks to be a lot of news buzzing around within the last 24 hours in regards to Microsoft’s new CRM 3.0. Microsoft is an interesting company to watch, especially in the way that it markets its products and itself. Interestingly, most of the news is generated from third parties that cooperate with […]