Top 10 CRM Articles for 2006

SMBs Set to Spend US$2.4B on Hosted/SaaS CRM and ERP/SCM Services in 2007

A fantastic article has been written on the Newsfactor Network that talks about improving a new staff member’s adoption of your CRM system when first joining your company.

A great quote:

“You see these very highly scripted scenarios, but what would help more is for a rep to see a day in the life of a customer,” he says. For instance, a rep could go through a session where the customer looks for information on the Web site, doesn’t find it, and then gets frustrated trying to navigate the automated voice response system.

“By the time they get to the rep, the customer is irritated, and now the rep knows why,”

Have a read of the full article here.

I’ve just started a new site, Better Business Systems. It’s a site that covers some issues like business process management and document management. I’ve found that businesses need a few more systems outside of customer relationship management (shock, horror!). One great thing is that it gives me a little more flexibility in writing about other business system issues and how to improve them, which I’m excited about.

So, check it out when you get the chance.

Not totally CRM related, but my company has just released an online store for electronic gadgets including digital cameras, PDAs and MP3 players. For the technically literate people out there, it was developed in Ruby on Rails a fantastic web application framework which could host a fantastic CRM system one day.

Take a look: Go Go Gadget - digital cameras, PDAs, MP3 players

CRM for Small Business has now moved to its new domain name: crmartist.com.

The original URL will still work, but all links will now point the new site. If you notice that anything is not working, please email me at - crm at danharper.org

If you’ve bookmarked or linked to the site, please update your links.